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Support is your portal to information about and help with Kano/Apps social games. Check out the Knowledgebase for detailed information about our games and answers to common questions, or jump into the Forums and join discussions with other players.

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Latest Updates
Nov
17
TGIF! Weekly News on Kano's Combat Games for Nov. 10-14
Posted by Melanie G on 17 November 2014 10:14 AM

Here’s your development news round-up for the past week! To see more game-specific news or add comments, check out our TGIF posts on the Forums.

 

Player Bans for November 1 - 7

Note: Numbers represent permanently disabled accounts and do not include suspensions or other penalites.

Total accounts banned: 178

The majority of permanently frozen accounts are frozen for being a shared or alternate account. This is something we actively investigate, and we appreciate players reporting suspicious accounts to us.

If you have any questions or comments about a frozen account, please submit a ticket and avoid posting about them in the Forums or chat as Kano team members will not discuss account-related information in public channels.

 

New Limited Items!

A new week means new Limited Items! Check your Godfather, Gods, UN and Davy Jones pages to see what's up for grabs.

 

The Dusk Weekend Calendar!

November’s Weekend Calendar is going down right now! It wraps up Monday November 17 at 10:00 am PST.

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The Raid Boss [BETA] is on!

The very first Raid Boss for Mob Wars: LCN went up on Thursday! If you’re wondering what this event is all about, you can read the walkthrough here.

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Support Report

Happy Friday players!

Hope you're staying warm! Kano HQ has taken a turn for the chilly lately, and I've been drinking so much tea I feel like I'm on one of those "cleanse" diets.

Support spend a fair bit of time on account investigations, and part of the routine is going through the long lists of accounts flagged by our systems and cleaning out profiles that show strong indications of being fake or alternative games.

If you find yourself not able to access your game and think your account may have been mistaken for an alt, please contact us yourself so we can look into it.

Anytime there is an issue, always reach out to us directly. as security concerns prevent us from discussing an account with anyone other than person who made it, and issues can be resolved much faster if we cut out middlemen.

Plus, it looks just a wee bit suspicious if the "owner" of an account that has been disabled as a likely alt is mysteriously unwilling/unable to talk to us.

If there are concerns about language, we have several bilingual staff members and all of us are highly experienced at deciphering messages via online translators or which simply have less-than-perfect English. We also have back-up contact channels for anyone having trouble with the forums or ticket system

 

Mi7ch's Terrible Joke of the Week

I know a guy who's addicted to brake fluid. He says he can stop any time. <--Highlight for hilarity.

 

Thanks for reading, have an excellent weekend!


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