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Support is your portal to information about and help with Kano/Apps social games. Check out the Knowledgebase for detailed information about our games and answers to common questions, or jump into the Forums and join discussions with other players.

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Latest Updates
TGIF! Weekly News on Kano's Combat Games Sept 8 - 12
Posted by Melanie G on 12 September 2014 05:41 PM

Here’s your development news round-up for the past week!

To see more game-specific news or add comments, check out our TGIF posts on the Forums.


Player Bans for August 30 - September 5

Note: Numbers represent permanently disabled accounts and do not include suspensions or other penalites.

Total accounts banned: 2*

*Very few investigations were performed this week, as the combined effects of sick and vactioning staff left us a little short handed.

The majority of permanently frozen accounts are frozen for being a shared or alternate account. This is something we actively investigate, and we appreciate players reporting suspicious accounts to us.

If you have any questions or comments about a frozen account, please submit a ticket and avoid posting about them in the Forums or chat as Kano team members will not discuss account-related information in public channels.


New Limited Items!

A new week means new Limited Items! Check your Godfather, Gods, UN and Davy Jones pages to see what's up for grabs.


September Monthly Calendar!

The September Weekend Calendar started this morning at 10:00 am PDT and ends on September 15 at 10:00 am PDT, so get picking!



Support Report 

Happy Friday players!

Exciting times here in Supportlandia! Some of you may remember that last week we introduced a new member of the Kano Team, Melissa, or "the all sparkle" on the forums.

She's learning super quickly and is taking over a big chunk of tickets, which is fantastic, as it frees me up to work on some neat new projects we have coming up. :)

From here on out I'll be writing less tickets replies and more ingame content and promotional materials, but don't worry, I'll still be doing up a blurb for the TGIF most weeks and you may even see more of me helping out around the forums.

In other Support-related news, we experienced a couple odd issues with sales of the new crates when they were released on Facebook.

Very few people, if any, should have been affected. But just in case, any Facebook/Server1 players who bought crates between Sept 3 and 8th and noticed anything odd about their payments are invited to please send us a ticket so we can check over the transaction!


Mi7ch's Terrible Joke of the Week

What has fangs and sucks out the insides of jars of preserves? A jam-pire! <--Highlight for hilarity!


Have a great weekend!

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