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Support is your portal to information about and help with Kano/Apps social games. Check out the Knowledgebase for detailed information about our games and answers to common questions, or jump into the Forums and join discussions with other players.

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Latest Updates
TGIF! Weekly News on Kano's Combat Games for Oct. 20th-24th
Posted by Melanie G on 27 October 2014 10:18 AM

Here’s your development news round-up for the past week! To see more game-specific news or add comments, check out our TGIF posts on the Forums.


Player Bans for October 11th -17th

Note: Numbers represent permanently disabled accounts and do not include suspensions or other penalites.

Total accounts banned: 264

The majority of permanently frozen accounts are frozen for being a shared or alternate account. This is something we actively investigate, and we appreciate players reporting suspicious accounts to us.

If you have any questions or comments about a frozen account, please submit a ticket and avoid posting about them in the Forums or chat as Kano team members will not discuss account-related information in public channels.


New Limited Items!

A new week means new Limited Items! Check your Godfather, Gods, UN and Davy Jones pages to see what's up for grabs.


Halloween Midweek Calendar!

The October Midweek Calendar is starts next Monday at 10:00 am PDT and wraps up on October 31 at 10:00 pm PDT. Prepare to be spooked!



Support Report 

Happy weekend, players!

This week we've had a lot of tickets from players who are feeling frustrated by frequent combative actions.

You are probably familiar with it, but for anyone who is not, griefing is a general term for when a player is targeted with heavy numbers of battle actions. Griefing is pretty normal in games where players are highly competitive or when someone has a bone to pick.

Within the limits of our games, griefing alone is not considered abusive and we don't take action on player's accounts simply for heavy attacking.

However, we do recognize that sustained griefing can get a little old for the person on the receiving end. This is why our games include a variety of mechanics that help limit aggressive actions in certain scenarios. There is also a Protection http://support.kanoapps.com/index.php?/Knowledgebase/Article/View/97/0/zs---protection feature that allows temporary blocking of someone who has passed certain action thresholds.

We also know that some players are not fans of Protection or the other game mechanics designed to shield lower levels and less aggressive players. The current system is designed to strike a balance that allows the vast majority of our community to play and have fun.


who doesn't get why some people like candy corn, but is happy to donate any that comes her way.


Mi7ch's Terrible Joke of the Week

This week's joke is brought to you by tumblr artist known as Frenums. Her awful/amazing skeleton comics crack me up. XD


Thanks for reading TGIF, have an excellent weekend!

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